We are located in Vancouver, BC, Canada.
If you have a question about one of our products, please ask! We can be reached by email: email@example.com or by phone: 778-833-4855. We also have a list of Frequently Asked Questions.
All items are shipped from Vancouver, BC, Canada via Canada Post. Orders are shipped within 3 business days.
Free shipping on all orders over $50 (CDN) to Canada and the USA!
Shipping within Canada: 3-Season covers are shipped via Expedited Parcel. Sun covers and teething pads can be shipped by either Lettermail (sun cover: FREE, teething pads: $2, no tracking) or Expedited Parcel (shipping cost calculated at checkout, sample rates to Vancouver: $8, Toronto: $14).
Shipping to the USA: 3-Season covers are shipped via Tracked Packet. Other orders can be shipped by either Small Packet (sun cover: FREE, teething pads: $8-$11 CDN, no tracking, 5-8 business days) or Tracked Packet ($16-$17 CDN, 4-7 business days).
Shipping internationally: Flat rate $10 (CDN) to the EU, New Zealand, Australia and Japan. All orders are shipped via Small Packet and do not include tracking. Delivery estimate: 6-10 business days. If you would like a faster delivery service or shipping to a country not listed, please contact us for rates!
Returns and Exchanges
You may return items purchased on www.littlegoatcarriercovers.com within 30 days from date of purchase for a full refund! Items must be in their original condition (unused and unwashed); we reserve the right to refuse worn or damaged items. Little Goat Carrier Covers is not responsible for items that are not received so please use a shipping method that includes tracking. Please allow 3 business days to process the return once your package has been received.
If you would like to return eligible items, please contact us at firstname.lastname@example.org.
Changed your mind about the colour? Just send us an email at email@example.com to confirm we have the new colour in stock and we’ll give you the return shipping address. Once we receive the item and confirm that it’s in its original condition (unused and unwashed) we’ll send you the new item, free of shipping charges! Items must be exchanged within 30 days from date of purchase. Please allow 3 business days for processing prior to shipping.
Cancelling an Order
Contact us as soon as possible at firstname.lastname@example.org. We can only cancel an order if it has not yet been shipped.