Customer Service

Customer Service

Contact Information
Shipping
Returns and Exchanges

 

Contact Information

We are located in Vancouver, BC, Canada.

If you have a question about one of our products, please ask! We can be reached by email: info@littlegoatcarriercovers.com or by phone: 778-833-4855. We also have a list of Frequently Asked Questions.

 

Shipping

All items are shipped from Vancouver, BC, Canada via Canada Post. Orders are shipped within 2 business days (and often the next day!).

Free shipping on all orders over $50 to Canada and the USA!

Shipping within Canada: 3-Season covers are shipped via Expedited Parcel (free shipping). Sun covers are shipped via Lettermail (free shipping, no tracking). Teething pads are be shipped via Lettermail ($1.80 per pair, no tracking). If you would like a faster shipping service please contact us!

Shipping to the USA: 3-Season covers are shipped via Tracked Packet (free shipping, 4-7 business days). Sun covers are shipped via Small Packet (free shipping, no tracking, 5-8 business days). Teething pads are shipped via Small Packet ($8 for 1 or 2 pairs, 3 pairs free!). If you would like a faster shipping service please contact us!

Shipping internationally: Flat rate $10 to the EU, New Zealand, Australia and Japan. All orders are shipped via Small Packet and do not include tracking. Delivery estimate: 6-10 business days. If you would like a faster delivery service or shipping to a country not listed, please contact us for rates!

 

Returns and Exchanges

Returns

You may return items purchased on www.littlegoatcarriercovers.com within 30 days from date of purchase for a full refund! Items must be in their original condition (unused and unwashed); we reserve the right to refuse worn or damaged items. Little Goat Carrier Covers is not responsible for items that are not received so please use a shipping method that includes tracking. Please allow 3 business days to process the return once your package has been received.

If you would like to return eligible items, please contact us at info@littlegoatcarriercovers.com.

Exchanges

Changed your mind about the colour? Just send us an email at info@littlegoatcarriercovers.com to confirm we have the new colour in stock and we’ll give you the return shipping address. Once we receive the item and confirm that it’s in its original condition (unused and unwashed) we’ll send you the new item, free of shipping charges! Items must be exchanged within 30 days from date of purchase. Please allow 3 business days for processing prior to shipping.

Cancelling an Order

Contact us as soon as possible at info@littlegoatcarriercovers.com. We can only cancel an order if it has not yet been shipped.

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